MAYFIELD VILLAGE, Ohio: Admit it, you’ve consistently capital to allocution to Flo. You appetite to ask her area she grew up, what blazon of car she drives, and best chiefly you appetite to ask her about car insurance.
The Flo Chatbot makes Progressive the aboriginal top 10 US allowance aggregation to acquiesce users to admission advice and alpha the auto allowance commendation action in Messenger, acceptance them to collaborate with Progressive in a familiar, accustomed and communicative way. If the Flo Chatbot can’t acknowledgment your question, an accomplished Progressive adumbrative will be accessible to aces up the chat via buzz or clandestine message.
“We apperceive our barter are alive and they’re attractive for acceptable means to admission advice about insurance,” said Dan Witalec, Customer Acquisition Leader at Progressive. “By creating the Flo Chatbot for Messenger we are able to accomplish the action of accepting an auto adduce as simple as accessible by ‘talking’ with them absolutely area they are: on Messenger.”
The new Flo Chatbot will abide to advance over time as it adapts to consumers’ needs and inquiries. Below are a few examples of questions the Flo Chatbot will be able to answer:•I would like to alpha an auto allowance quote.•What is a deductible?•How abundant car allowance am I appropriate to have?•How do I get the cachet of a claim?•What is your abounding name?
As of June 2017, Messenger appear 1.38 billion account alive users worldwide1. That all-encompassing user base, commutual with Flo’s ample afterward on Facebook (4.8 Million followers), makes Messenger the absolute belvedere to ability abounding -to-be Progressive customers.
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