(LM Otero/AP Images) Costco’s credit-card bandy has barter calling the alteration a “debacle” and aggressive to abolish their memberships.
On Monday, Costco accomplished its affiliation with Visa and Citi that makes Visa the agenda of best at the account retailer, catastrophe a 16-year affiliation with American Express. With the change, Costco barter who acquire rewards through a Costco co-branded acclaim agenda will charge to use the Costco Anywhere Visa — not the TrueEarnings American Express Costco card.
However, abounding Costco associates say they accept not accustomed their new Costco Visa acclaim agenda in the mail or are disturbing to actuate the new card.
Citi has been clumsy to accumulate up with questions and complaints from barter about the change, arch to some Costco associates cat-and-mouse for hours to allege with Citi representatives. Costco has 81 actor associates worldwide.
“The about-face over from American Express to Citi Visa at Costco charge be a huge mess,” longtime Costco affiliate Glenn Ginsburg wrote in an email to Business Insider. “Can’t get to allege with a adumbrative apropos my business acclaim agenda — accept either been afraid up on due to ample alarm aggregate or cat-and-mouse for 53 account to be transferred to addition representative.”
Ginsburg says that he eventually batten with addition in Costco’s accumulated appointment who was clumsy to advice above accouterment the buzz cardinal for Citi abetment that Ginsburg had already called. The Costco customer-relations agent told Ginsburg that Costco had been accepting agnate calls from added members, and that while Costco had able for the change, Citi may not accept put acceptable added assets against the project.
A Costco arcade barrow is apparent at a Costco Wholesale abundance in Carlsbad, California September 11, 2013. REUTERS/Mike Blake/File Photo
Many customers’ better complaint for Citi is that they accept not yet accustomed their Costco Anywhere Visa, which was declared to be alien to cardholders in May. As of Monday, the TrueEarnings American Express Costco agenda — and any added non-Visa acclaim or debit cards — can no best be acclimated in Costco.
“I’m cerebration that in animosity of accepting abounding months to assignment out the administration of new cards, Citi has committed a ‘fail,'” a Costco affiliate who hadn’t accustomed the backup agenda wrote in an email, calling the about-face a “debacle.” “Costco may alive to affliction acid off AmEx.”
Citi responded on Twitter to barter balked by continued delay times.
Other users bidding their acrimony on Facebook.
The best accepted botheration bidding in posts on Costco’s Facebook folio — which has been abounding with complaints — are from users who accept not yet accustomed their acclaim cards.
“The Costco-Visa was a huge alternate mistake,” writes one Costco member. “I accept spent over ten hours — over the aftermost 4 weeks — on the buzz aggravating to acquisition out area my new agenda is, and I still can’t get a beeline answer.”
(The Costco Anywhere Visa Agenda by Citi.Citi Costco)
“This new ‘relationship’ with Citibank is a SHAMEFUL OUTRAGE!!” reads addition complaint. “I do not accept a accurate card. I was LIED TO about cards actuality beatific brief at Citibank’s expense. You are accident my account groceries, my appointment supplies, and our ancestors biking business.”
Again, the botheration of the missing cards and added Costco Visa agenda abashing has been added complicated by Citi’s disability to accord with the aggregate of calls from customers.
“Worst acclaim agenda alteration anytime — 4 hours and counting on the buzz with Citibank and they still can’t get my cards to me,” writes one customer. “Costco chump account was aught advice accepting me a acting agenda at the barn too. Saving money isn’t account alienating your associates … actively rethinking my patronage.”
Difficulties accompanying to the credit-card bandy accept a cardinal of barter aggressive to avoid or abolish their memberships.
“To date, added than 11 actor cards accept been issued to absolute Costco cardmembers,” Citi spokesperson Jennifer Bombardier told Business Insider on Wednesday. “Due to the amazing response, some barter accomplished delays extensive chump service, about alarm volumes are starting to acknowledgment to normal. We aboveboard apologize to those who accept been inconvenienced and are actually committed to confined our absolute and new cardmembers.”
Costco’s new acclaim agenda has some of the best rewards on the market, decidedly convalescent on the allowances of the Costco American Express card. However, if barter aren’t accepting or can’t actuate their new Costco Visa cards, the affection of the rewards, frankly, will not amount to some Costco associates who are now clumsy to boutique at the retailer.
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