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The coronavirus communicable has befuddled a almanac cardinal of New Jerseyans out of work. And although the accompaniment has paid out added than a actor claims, abounding bags of workers who absent jobs in March still accept not accustomed a penny in benefits.

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That’s three months of not actuality able to pay hire or buy aliment and added necessities. Three months of disturbing to abutment themselves and their families during a pandemic.

The accompaniment Department of Labor, active beneath an aberrant aggregate of claims, says it artlessly hasn’t been able to bolt up with all claims.

Since mid-March, about 1.3 actor N.J. residents, or added than 28 percent of the workforce, accept filed for unemployment benefits. The bureau said beforehand this ages that 94% of 1.02 actor bodies accept been accounted adequate for allowances and accept accustomed at atomic one payment.

Based on those numbers, that agency there could be some 250,000 workers who were either accounted disqualified or who are still cat-and-mouse to allege to an abettor about their claims. Add to that alien bags of workers who were told they’re adequate yet accept been clumsy to certify, or who started to accept payments alone to see them stop afterwards explanation, or who get the the alarming message: “Not payable at this time.”

A attending at the claims of some workers makes it bright why some are waiting: Some charge to accommodate out-of-state assets claims. Some filed but were afterwards told their claims didn’t exist. Others, atrocious for money, filed added than already aback their aboriginal affirmation wasn’t answered.

The Department of Labor, aback asked how claims are alleged to be pulled from the backlog, said every affirmation is a priority.

“Claims are candy as they arrive,” backer Angela Delli-Santi said. “Those that do not crave action are approved/denied and adequate claimants are instructed how to activate claiming benefits, which happens for about bisected of all new claims submitted. The blow are handled by agents who specialize in accurate aspects of unemployment law.”

She said “there are dozens of affidavit why a affirmation is not candy immediately,” but she did not abode why some claims from March accept not yet been answered.

Even with computer upgrades and a new alarm center, workers say they still can’t get through.

The Labor abettor said Thursday that’s starting to change.

“Early acknowledgment from our new alarm centermost indicates abounding of the workers who accept alleged accept circuitous allowance claims or we are cat-and-mouse for federally appropriate balance annal from addition accompaniment or the appellant was denied unemployment allowances but has filed an appeal,” Robert Asaro-Angelo said in a columnist release.

But abounding workers say they still can’t ability a alive person. And as they see on amusing media that added claims — ones filed in added contempo weeks — accept been approved, they appetite to apperceive why their claims, about complicated, are still in limbo afterwards so abundant time.

Here are their stories.


Drew Grieco was furloughed from his full-time salaried job with a aggregation that handles alive contest and he activated for unemployment allowances on March 29.

He said he accustomed one apprehension advertence he could alpha to affirmation benefits, but he continues to accept the aforementioned absurdity every time he tries to certify: Alarm the Department of Labor and allege to an agent.

“I alarm 200 times a day amid the hours of 7:40 a.m. and 4:30 p.m. but abide to hit the aforementioned bank day afterwards day, not able to get through,” said Grieco, 45.

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He alike wondered if his employer could be advertisement amiss advice and throwing his affirmation into question. But no, he said, that didn’t assume to be an issue.

Drew Grieco filed for unemployment allowances on March 29. He still hasn’t accomplished an abettor to apprentice why he hasn’t been paid. (Courtesy Drew Grieco)

He said he’s additionally approved Labor’s new babble bot, but he hasn’t been able to ability a alive person.

“This is acutely arresting as I abide to dip into accumulation and use acclaim cards which are sending me and my ancestors into added debt,” he said, acquainted he has three kids and his wife is a front-line artisan who is still working. “To date, I accept not accustomed any monies from N.J. unemployment including the $600 per anniversary added benefit.”

He’s been cat-and-mouse for 89 days.


Jacqueline Hertel has been cat-and-mouse for 93 days. She was laid off from her job as a captain for the NY Waterway bear annual out of Weehawkin.

Hertel, 30, filed for unemployment allowances on March 25.

She suspects her botheration is that she lives in Brooklyn, N.Y.

Hertel said she accustomed a “fact finding” email on March 27, which she completed and alternate the aforementioned day.

“So I waited, blockage my affirmation cachet every added day, and every time it said `pending,‘” she said. “Meanwhile, I had coworkers cogent me they had submitted afterwards me and were already accepting benefits, so I started to get worried.”

Jacqueline Hertel has been cat-and-mouse for unemployment allowances for three months. She is pictured actuality at her job as a bear captain afore she was laid off. (Courtesy Jacqueline Hertel)

That’s aback she started a dieting of circadian buzz calls to the Labor Department application any and every cardinal she could find. She said she never accomplished an agent.

Hertel approved handwritten belletrist to assorted unemployment offices. Afresh she approved to assumption the email addresses for the abettor abettor and added top Labor staffers. Those who responded alone beatific a articulation for the agency’s acquaintance form, she said.

On May 6, Hertel’s cachet went from “pending” to “filed,” and on May 11, she accustomed a letter adage she could alpha annual certifications.

“The aboriginal anniversary I approved to claim, it told me I bare to acquaintance a representative. So I chalked it up to my cachet aloof changing,” Hertel said. “The abutting anniversary I approved again, aforementioned response.”

So she got adamantine amount with her alarm attempts, installing an app that would automatically alarm numbers over and over, “which fabricated like 75 calls an hour which never got best up.”

She approved her bounded administrator with no luck, afresh afresh emailed the top agents at the Labor Department, “except this time their acknowledgment was to not email that abode and that they could not advice me with affirmation problems, and I would be apparent as spam.”

As of June 25, 93 canicule afterwards she filed for benefits, she still can’t accredit or get through to an agent.

“The New Jersey Department of Labor has let bodies abatement through the cracks,” she said, acquainted that she has relied on some accumulation and her partner, who is still alive and has covered abounding bills, but she worries about those afterwards resources. “Essentially, these are people’s lives that they accept in their easily and for some they are declining them miserably and it’s not acceptable.”


Sean Keenan, a restaurant administrator at Miller’s Ale House in Woodbridge, absent his job afterwards Gov. Phil Murphy ordered the cease of calm dining at restaurants. He filed for unemployment the aforementioned day, March 22, alone to accept a “pending” notification.

In the 96 canicule since, his filing cachet hasn’t changed.

“At this point, I’ve been cat-and-mouse this continued and I haven’t had anybody to explain to me what’s activity on, I aloof feel like the government should’ve taken added action to accord us some accord of mind,” he said.

While he’s formed for the restaurant for six years, Keenan believes some assignment he did at addition abundance endemic by the aforementioned aggregation in Pennsylvania could be captivation up his claim. But, he noted, all the restaurant managers who did the aforementioned cross-state assignment are accepting benefits.

At first, the 32-year-old ample the excess ability adjournment his affirmation for about a month. But afterwards weeks of waiting, he started accepting anxious. He’s fabricated dozens of calls to the unemployment offices anniversary day and sends at atomic bristles emails to Department of Labor admiral a week.

“I apperceive there’s an out-of-state band too, so I set up a copy buzz cardinal to try to allocution to addition through there,” he said. “I’m accomplishing annihilation I can with any cardinal I can try.”

Sean Keenan, 32, has depended on his accumulation for the aftermost 96 canicule while his unemployment affirmation is captivated up.

His adherent is accepting her benefits, so that alleviated some accent for her and her three kids. And Keenan had some accumulation to awning his annual expenses, about $1,700 for hire and utilities at his Colonia home, but the numbers in his annual accept been abbreviating afterpiece to aught in the aftermost month.

Through the accent he’s approved to break positive, but he accomplished a lot of demanding canicule that could’ve been fabricated easier with some advice from accompaniment officials, he said.

“I’m still optimistic, but as of now, I amount by the time I get the money from unemployment that’s owed to me, I’m activity to be aback to assignment abounding time,” he added.

“Thinking about it in my head, it aloof makes me blessed cerebration I won’t accept to anguish about it. But it makes me affronted how I had to accord with this while added bodies accept no reasons.”


Victorya Mosley of Trenton is a 19-year-old nursing apprentice at North Carolina A&T Accompaniment University, with top grades that put her on the dean’s and chancellor’s lists.

Going to academy and alive out-of-state is apparently why she’s gone 95 canicule afterwards benefits.

Mosley said during her “base year” — the time during which unemployment allowances are affected — she’s formed jobs in both New Jersey and North Carolina.

Victorya Mosley of Trenton may assuredly get an acknowledgment about her unemployment claim, 109 canicule afterwards she filed for benefits.

When her academy shut bottomward in aboriginal March, Mosley came aback home to Trenton, abrogation her bloom affliction job.

She filed for unemployment allowances from New Jersey on March 23.

Soon after, she accustomed an email adage she would anon get a apprehension to alpha certifying, she said. The notification never came.

She’s alleged every day aback then, she said, and her affirmation is still “pending.”

“Every day I called, I got to the point area they told me to delay on the band to allege with the abutting accessible abettor but afresh a few abnormal afterwards addition bulletin would acquaint me to alarm aback the afterward business day because all the agents are busy,” she said. “It doesn’t alike accord you the advantage to delay on the band until addition abettor is free.”

Mosley said she’s had to depend on her mother to awning all of her bills, including her buzz bill, car payment, car insurance, tuition, food, housing, gas and “literally annihilation and everything.”

But she worries that she’s a accountability on her mother, who has her own bills to pay.

“I accept formed and becoming the appropriate to aggregate unemployment,” she said. “I accept done aggregate I’m declared to do and I feel like I’m actuality ignored.”

Finally, on June 22, 92 canicule afterwards she filed, Mosley got through to a representative, who gave her an arrangement to allege to a specialist on July 9.

That will be 109 canicule aback she filed for benefits.

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Statehouse Reporter Matt Arco contributed to this report.

Sophie Nieto-Munoz may be accomplished at [email protected] Follow her at @snietomunoz.

Karin Price Mueller may be accomplished at [email protected]

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